Saturday, 26 March 2011

Strange policies

I don't normally comment on what our competitors are up to, but I was a bit taken aback by the policy of one (un-named) American manufacturer. it appears that once their one year warranty is up, thats it when it comes to repairs. They are no longer offering an out of warranty repair service.

A number of customers on a well known forum have commented that the company is now directing them to find local companies to perform out of warranty repairs something that would be quite difficult without the knowledge and experience of e design. Even as a private purchaser I find the policy strange.

Still I can assure all our customers, both past and present that we will never change our policies and continue to support both you and our equipment for as long as you own it. It's why we are the only E-Stim company in the world to offer a lifetime guarantee on all of our control units and our premium electrodes.