Monday, 29 December 2014

Please don't ask....

Yes we are in the office and its still Christmas, but with a mountain of orders to clear we are trying to process the backlog. But the reason for this post? Customs duty and the avoidance of...

This stems from having just had a rather irate customer online demanding that we i) send his two orders separately and ii) we fill in the customs declaration with a low value so he can avoid paying import duty.

Now the first is no problem, but the second is in fact illegal both on our part and on his part. Firstly if we declare an absurdly low value, and the package goes missing we have no insurance cover, which mean missing packages have to be paid of in other ways, which increases our shipping charges and general prices.

You might say 'so what thats the customers problem' - but it isn't its ours as when the customer is nice enough to place an order we have accepted a contract with the customer to supply the goods, if they don't arrive then we either have to supply replacements or offer a refund - either way we loose the original items, so we do use tracking and ask for signatures on delivery, as well as having the ability to chase the package through the system.

Secondly an incorrect low value on a package will rase the ire of any customs inspector (how many times do they see a 'gift' for £18 being sent by a high value tracked shipping method?), resulting in the package being opened, the true value being ascertained, and the recipient and dispatcher being contacted for further details on the transaction, and most likely the package then either being subject to high penalties, and or legal action, and or being destroyed, or all three.

In most counties deliberate avoidance of import duty is a crime (tax evasion), and for the small values involved its just isn't worth it - in this case the value was around 7% of the order.

Now we don't declare our items as 'sex toys', they are correctly described as a signal generator and accessories, and 99.9% of the customs inspectors around the world we deal with are happy with this, as it correctly describes the items, and doesn't scare your neighbours - but please don't ask us to change the value on a customs declaration - its illegal and just not worth it.


Si





Thursday, 25 December 2014

Happy Christmas

Happy Christmas!! We are now on our chrismas break but any orders placed from December 25th until Jan 5th 2015 get free delivery no matter how big or small, anywhere in the world - just use the code XMAS14 on checkout




Wednesday, 24 December 2014

Happy Christmas

Well we have finally got the Christmas shutdown and now it's time for us all to spend time with our families, and hopefully enjoy all that Christmas can bring.

I'd like to thank all of our friends, suppliers, staff and customers for a great 2014, and I hope that 2015 is going to be even better for everyone

Happy chrismas!!!

Wayne


- Posted by finger from my wireless communicator thingy

Tuesday, 23 December 2014

Day 23

It's nearly Christmas on day 23 of our #advent #sale,and we are offering 20% off the Python




- Posted by finger from my wireless communicator thingy

Monday, 22 December 2014

Friday, 19 December 2014

EStim Advent Sale Day 19

Day 19 #estim #advent #sale and its 30% off the adjustable bipolar E-Clip.




Wayne Allen
Director E-Stim Systems Ltd

Wednesday, 17 December 2014

Day 17 advert sale - it's a biggie

Day 17 #advent #estim #sale :: it's a big one with a massive 25% off the ultra pack today only




- Posted by finger from my wireless communicator thingy

Tuesday, 16 December 2014

Day 16 advent sale

#estim #advent #sale day 16 :: 20% off the OMG today only!! 3" diameter of solid estim pleasure.




- Posted by finger from my wireless communicator thingy

Monday, 15 December 2014

Advent sale day 15


Wow!!! It's day 15 on our #advent #estim #sale and it's 50% off our original vyper - today only!!!




- Posted by finger from my wireless communicator thingy

Sunday, 14 December 2014

E-stim Advent Sale day 14

14/12 :: Today only :: #estim #advent sale - 30% off the torpedo and it comes with a lifetime guarantee - see http://www.e-stim.co.uk or http://www.e-stimsystems.com for details





Monday, 1 December 2014

Advent sale

We are running a 24 day advent sale, with a different item for sale even day until December 24th. See the website for details.


Wayne Allen
Director E-Stim Systems Ltd

Friday, 28 November 2014

New machine has arrived

How many people would spend £55000 on a machine just to make sex toys? We would!!!. Out new Haas ST10T CNC lathe has arrived.










It was a bit of a tight squeeze!!


But we got there in the end!!!

Location:Empire Centre,Watford,United Kingdom

Black Friday sale

It's Black Friday!!!. And yes we have a stonking Black Friday sale!!




One day only!!!!

Posted by finger from my wireless communicator thingy

Monday, 10 November 2014

Laser in Action!!!!

One of the aspects of our business that we really pride ourselves on is the fact than unlike 90% of the adult industry, we manufacture most of our products in house here in the UK. This allows us to control the quality at all steps of the process, as well having the capacity to develop toys that really work as intended, and to really understand what we are offering. 

Part of this requires us to maintain a wide range of machine tools and one of the latest additions to our collection is a CNC laser cutter. 

Sadily we are not in the Star Wars era (yet) as the laser beam will not take out a planet, and in fact it's invisible to the naked eye, but it does allow us to create a range of toys in new materials that don't just work well, they also look good.

Our laser cutter spends all of its days whizzing around slicing holes in acrylic for our exclusive range of electro compression systems, as well as producing a number of display items for our retail sellers. 

Incidentally the laser room is one of the most comfortable places to be during the summer as the laser has its own air conditioning unit to keep everything nice and cool - just don't tell the staff or they will all want one!!!

And yes I have a laser, a cat, but I don’t have a secret underground lair under a volcano……yet!!!!




Saturday, 25 October 2014

Shocking offers

It's #shocktober until the end of October with 20% off all premium electrodes until the end of the month - use code SHOCK14 on checkout






Friday, 17 October 2014

Interesting chat on chat

Just has a rather 'interesting' chap on our chat system who was rather 'upset' to say the least about the fact that we appear to have taken his money and then failed to tell him that his goods were not in stock - thus breaching, according to him all sorts of interesting consumer laws, and how would we like the bad publicity of all of this?

Now normally I would apologise and try to to ensure that the delay in his order was quickly sorted out, but he dropped out before I could actually answer his question. So just in case he is reading this, and for general interest I am offering my answers here...

You took my money before dispatching the goods!

We like Amazon, EBay etc have to take payment at the time you place the order - why? Well if we didn't we would have a record of all of your credit card details in order to take the payment in the future. For me personally I don't like that idea and I don't see why you would... If we don't record your card details in any way, then we cannot abuse them.

Impossible to steal what we don't have.

Too many companies have been stung by credit card hacks through websites. With us when you make payment you are passed to a highly secure server run by either PayPal or SagePay, who spend millions to keep their systems secure, and do nothing else but worry about security. We let them worry about the security, and  accept the fact that when they say you have paid, you have. We trust them with our banking and generally that is as secure as we can get.

But you have my money!!

By taking payment yes we have your money, but you are covered by the guarantees that your credit card/debit/bank card and Paypal offer, and by the fact we are NOT a fly by night company -we have been around for over 10 years and have a strong reputation for customer service, so if you want a refund then all you have to ask and we will give you a refund. Even if we took payment when we ship this would still occur as your order has to negate the world of deliveries, but that is another story.

You said it was in stock and now you say it isn't!

We didn't as we cannot. We run several websites, wholesale sites and also take orders over the telephone and have the odd personal visitor. We are also more importantly the manufacturer of over 90% of our products so stock levels can and do change on a minute to minute basis. Our websites do not have any system to show you what is or isn't in stock - why? because no system is infallible and I will not lie to a customer. Telling a customer it is in stock when it isn't is a lie, and too many systems these days run like this. We don't.

Nowhere on an E-Stim Systems page will you find a statement that says an item IS in stock. if you can, then please point it out to me.

We do tell you that if you need an item for a specify date then please contact us before you place the order. We will do our best to help. WE DO aim for 100% of items in stock, but with the number of items we stock and manufacture it is very hard to have everything in stock all the time.

You didn't tell me anything!!!!

Every time you place an order, or the status of your order changes, you will be sent an email from our system. This is done automatically. Because of the amount of spam emails around people run anti-spam systems, and unfortunately these systems can and do pick up legitimate emails as spam, some of the worst don't even bother to tell anyone and they just block them so the email vanishes. We have no control over these systems so if you place an order and don't receive an email from us within say 10 minutes, then have a look in your spam folder.

I'm going to tell the world how bad you are!!

Obviously that is your choice. But threatening anyone is never going to help. It would be better if you told us what the problem was and at least allowed us to fix it, especially as you feel that we caused the issue.

 If we have made a mistake, and even if we didn't and someone else did, then we will always try to sort the issues out, but it is difficult when people just wish to vent their angst on our staff or me and fail to even give us basic information like an order number or name.

The END

I think I have stopped being defensive now. People seem to find that email and chat systems insulate them from being civil,  forgetting that there is actually a human being on the other end, someone who's job it is to actually help our customers, and not spend all day receiving abuse.

If you want us to help, it be so much easier just to be nice.

Wayne

P.S. If you want to see the legal aspects of purchasing goods over the internet then have a look at this excellent page from the CAB


Wednesday, 15 October 2014

E-stim demo night


Mick is going to be at @smgays this Thursday (16th Oct) night running #estim demos from 8pm

Tuesday, 14 October 2014

Saturday, 11 October 2014

EroFame

Finally on our way back to sunny England (hopefully not raining) after a busy week in Germany at Erofame. Many thanks to everyone who came to visit our stand we had a great time and we will be back next year.

Wayne



Tuesday, 7 October 2014

Shiny stuff

Lots of shiny E-Stim toys on our stand at Erofame 2014
















- Posted by finger from my wireless communicator thingy

EroFame

It's the biggest adult trade fair in Europe and we are here. Just polishing the final electrodes before the masses appear










If you are around you can find us on stand 50







- Posted by finger from my wireless communicator thingy

Wednesday, 1 October 2014

Award nomination

Just heard we have been nominated for yet another award - best E-Stim product at the Venus awards in Berlin.




Thursday, 4 September 2014

ETO article

It has been a good day today with the latest issue of ETO magazine out, and 6 stunning pages all about us!!! Read it here http://issuu.com/erotictradeonly/docs/erotictradeonly_issue_127/1

Monday, 1 September 2014

We are 10!!!!

Yes it is our 10th birthday this month, and to celebrate we are giving prezzies! Just use the code TENTH, on checkout and get 10% off all your retail E-Stim purchases this month.





Wayne Allen
Director E-Stim Systems Ltd

Saturday, 30 August 2014

20% off

It's your last weekend of opportunity to get 20% off the E-Stim remote. Just use the code ZAP20 on checkout.





Friday, 1 August 2014

Too hot to play inside?

With the long hot weather currently with us, we are offering 20% off our fabulous E-Stim Remote, just use the code ZAP20 on checkout




Wayne Allen
Director E-Stim Systems Ltd

Thursday, 10 July 2014

Meet the Team at Regulation London

We are going to be at Regulation in London this Friday and Saturday, 11 & 12 July, doing E-Stim Demos. Come see the toys and meet the team.

We'll be there from 12:00 to 6 PM both days, so come on down!


Regulation London
17A St Albans Place, N1 0NX London, United Kingdom
(Nearest Tube: Angel)



Tuesday, 1 July 2014

New toys are out

The new toys are out!!!




Available with 10% off all purchased in July.

Tuesday, 24 June 2014

ETO recovery

Well we are all home, and beginning to recover from the fantastic ETO show weekend. Dispite being nominated for two awards, staidly we didn't win, but we have been told it was very very close.

The pick-n-mix went down very well, and the good news is if you visit our watford HQ, you might find some more in our reception.

New goodies are coming soon, Initially launched at the etoshow they have gone down very well, and will be officially launched before the end of this month.



Wayne Allen
Director E-Stim Systems Ltd

Sunday, 22 June 2014

Erotic trade only

It's the weekend of the annual ETO, Erotic Trade Only show, so if you are visiting you can find us and our full range of products on stand C18 - why not drop by?

We even have some new toys, the new Vyper2, Vyper XL and the Python, as well as a full free pick n mix! What could be better?


Wayne Allen
Director E-Stim Systems Ltd

Friday, 30 May 2014

Weekend of new toys


We have a weekend of prep for the forthcoming ETO show at the NEC on June 22nd and 23rd. If you are interested in stocking our products, or you already do, or you are a webmaster, editor or blogger, then It's an ideal opportunity for you to come and meet the team and see our entire product range, including some new never seen before toys.

We have been lucky enough to be nominated for not one but two industry awards, and although we will have to wait until the awards dinner to find out if we have been successful, there is still time for you to vote, just visit http://www.erotictradeonly.com/eto-awards-voting-2014/. You need to be registered with ETO to vote, and voting finishes on June 6th.

Wednesday, 21 May 2014

New staff




We now have a new member of our customer services team - Anthony, he's a great guy who loves playing with E-Stim and he also speaks English, French and German.

Wayne

Friday, 9 May 2014

Award nominations

It's been a good day today as we have been nominated for not one but two #ETOAwards help us win... Pleeeese voting at http://www.erotictradeonly.com

Thursday, 1 May 2014

May has Cum - and so should you


E-Stim Systems 2B Pro Pack - £359.00


E-Stim Systems 2B Pro Pack - £359.00 is now available. Forget the wishy-washy pads and TENS cables. the 2B Pro Pack now offers 4mm cables for premium electrodes, as well as the Power Supply and Digital Link System. And comes with a lifetime guarantee.

Wednesday, 30 April 2014

Tuesday, 22 April 2014

Deal of the Day is Back


After the Easter Break, Deal of the Day is Back, with a hot new deal every weekday. Today its 10% off the E-Stim Remote! See website for further details.

Tuesday, 15 April 2014

Deal of the Day

We always like a bargain, now we have a new deal nearly every day



Visit the website for more details.

Saturday, 29 March 2014

Online Advice now available

We always strive to offer the best, and now we are offering an online Advice / Chat system. So if you have any questions about E-Stim, our products or anything related - then all you need to do is click on the link found towards the top right of any screen - and then experienced member of staff will then get back to you as soon as possible - hopefully within seconds.

Obvious the system only runs when we are available - normally during office hours, but we will run it out of hours if we are available.


Saturday, 22 March 2014

New template

We are in the process of updating our main www.e-stim.co.uk site with a new template. Hopefully you will find things clearer, a little easier to navigate, as well as working across all platforms....

If you have any problems with the new pages them please let us know


Wayne

Monday, 10 March 2014

Monday Mornings

Monday mornings are always interesting when you come in and have a mountain of emails to wade through - I try not to grind my teeth too much when I get the irate where is my order email? - especially when you placed your order on Friday night, and we don't work over the weekend.

However Monday is always brightened when customers leave reviews, and I'd though I'd one.

This may sound hard to believe, but my second session with my E-Stim gear produced some of the most enjoyable erotic sensations I've ever experienced!   I am no novice to toys or play with others.  I am 50yrs old, and have been playing since my early 20s.  I have tried Lelo vibrators, and Aneros prostate massagers, cheap pumps, and masturbation sleeves.  I wouldn't mind trying Sybian's "milking" machine, and I have been curious about E-Stim for a long time, but the expense of both has put me off...  until now! 

The Intro2Electro packs caught my eye as being the most financially reasonable E-Stim gear to date.  I have purchased plenty of toys, and many fail to live up to their hype.  The Series 1 box is a wonderful exception.  I added a Classic bipolar electrode, and an E-clip to my "for Him" order, plus a tube of conductive gel.  In retrospect, I could have gone with the Ultra pack with more goodies for less overall.  No matter, I am completely satisfied with my purchase. 

E-Stim sensations are not what I expected...  it takes a bit of tweaking to customize the sensation.  And letting the sensations play for a few minutes allows some settling into the enjoyment.  After that, a certain amount of bliss overtakes me, and I feel like I could stay ALL DAY LONG.  Keep in mind, the electrical stimulation causes mucle contraction.  A certain amount of fatigue, and even muscles soreness, can occur if you play too long. 

I have already produced unexpected brilliant sensations from combining electrodes for one feeling, and having something altogether different occur.  The head of the bipolar electode meshed beautifully with a rubber loop cock ring to run a charge directly through my prostate for truly excellent pleasure. 

This little box, powered by a 9-volt battery, has more pleasure in store for me than any toy I've yet experienced.  Thanks E-STIM Systems for making it all possible!! -

Sunday, 9 March 2014

E-Stim on TV

The famous, or should I say (infamous?) E-Stim Remotes have been in action yet again on ITV's Saturday night takeaway, this time zapping Ant & Dec in the 'Breakout'


Sunday, 2 March 2014

Wednesday, 26 February 2014

Last of the move




The E-Stim Systems building sign is now up so we now have just about completed our move :-)
To top it all we have had a little issue with the telephones, so our new number is now 01923 226494.


Wayne Allen
Director E-Stim Systems Ltd

Location:Watford

Monday, 17 February 2014

No Erotica :-(

A refund cheque came in the post this morning, together with a letter from the organisers of Erotica - it seems that discussion with the venue and Tower Hamlets Council has fallen through - the result is no Erotica this year (2014).

It's sad, as they managed the hiatus and the change of venue from Olympia to Tobacco Dock quite well it was an location that fitted well with the boutique style of an adult event and apart from a few hiccups it was a fun event - but possibly the writing was already on the wall when the AA signs directing traffic to it were only allowed to show 'Tobacco Dock Event' rather than the more shocking (it appears) word of 'Erotica'.

Come on Tower Hamlets this is 2014 not 1884!!




Wayne Allen
Director E-Stim Systems Ltd

Wednesday, 12 February 2014

Any roof in a storm??

Paid our annual visit to the southern engineering and manufacturing show today - (Its one of the things you have to do if you are a UK based manufacturer :-)).

Great day, although the very high winds and heavy rain made walking around interesting as the marque structure was flexing and creaking and some of the stands started to flood. Seeing men in yellow jackets looking at the roof every five minutes looking worried gives you some indication of the level of concern the organisers appeared to have had.

15 minutes after we left they then evacuated the entire show due to adverse weather.

Saturday, 25 January 2014

Batteries causing issues

After a lithium Polymer (LiPo) Battery is alleged to have caused a house fire in the US, more and more shippers are refusing to ship items with LiPo batteries, luckily enough none of our powerboxes use them, just readily available quality alkaline batteries, which we can ship worldwide with no issues - and when they go flat you just pop in a new one, rather than wait hours for things to recharge.


Wayne

Thursday, 9 January 2014

Server Moves and cheaper shipping!!!


Well it looks like the server move worked well, with the new server up and running with the latest version of the webstore software happily ticking away. We still have some more work to perform on the server, but hopefully this won't result in any more down time.

Once of the changes we have implemented as part of the move is cheaper worldwide shipping!! Yes cheaper!!. Because we are based in the UK, it is sometimes difficult to explain the cost issues we have with shipping around the world. Most commercial shippers charge by volume and weight choosing the more expensive option (of course), so this does mean that a smaller packet can be disproportionally expensive. We have taken this into consideration and have linked up with DHL so if you purchase a control unit the likely hood is it will be shipped by a tracked courier, and could be delivered in days rather than the weeks the postal systems sometimes take!!

Wayne

Tuesday, 7 January 2014

Server moves

Hopefully everything is ready to rock and roll, as tomorrow we are moving and upgrading our worldwide online store. We have tested and tested, but there is always something to trip you up, so fingers crossed

The worldwide store at store.e-stimsystems.com will be unavailable for upto 24 hours and as the DNS changes propergate around the world - watch our twitter feed @estim_us for updates

Wayne

Thursday, 2 January 2014

Mr B Electro Demos

Mick has a great weekend with the Boys from MrB Berlin, staging e-stim driven electro Demos over the weekend of 21st/22nd. Despite the cold weather and the fact it was the last shopping Sunday before Christmas, everyone who attended enjoyed their electro experiences.
Mick in Action at MrB Berlin (image from MrB Berlin)