Elf on the shelf says our Lifetime guarantee on our power boxes only applies when you don’t take the unit apart. Threatening to call us out on ‘Telegram’ & ‘Skype’ is not going to help either!! . #lifetimeguarantee #dayinthelife #estim #electrosex #electrostim #elfontheshelf
What can you learn from our recent tweet?
Its simple. If you wish to avail yourself of our lifetime guarantee, then please don't attempt repairs yourself, or open the units up. Generally doing so actually causes more problems, can make it harder for us to repair and sometimes even masks the original issue.
Secondly making threats - 'outing us' on social media is not going to help us help you, as we are quite active ourselves on social media, and are quite happy to provide the facts in any complaint, and most of the time you end up just looking silly. We will always try to help, even if you have opened the unit, but if you then threaten us in the mistaken belief that we will suddenly drop everything to solve your problems, then you are sadly mistaken.
Be nice!!